Umpqua Bank State Rte, Valley Springs, California

Umpqua Bank Reviews

3.1 stars based on 3 reviews

Featured Comments:

• S

  Sierra Hampton

  5.0

  I opened an account with this bank when I was 16 and I am 30 now and still a very happy customer. They're a small town, home town bank, where everyone knows your face and name and greets you with a warm smile, there are always cookies or coffee, and you just feel relaxed when you enter the branch. As I said, they're pretty small town so if you are international or in areas that don't have a branch it might not be the bank for you. I've lived abroad over 5 years with them and in a city that doesn't have a branch so I use their mobile deposit a lot and also have a credit card and Wise account so any features Umpqua doesn't have I can easily get elsewhere. I stick with Umpqua for the free service and because even after living away for so many years it still feels like home when I come in.

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  Response from the owner

  Hello Sierra! We sincerely appreciate the truly heart felt review for the Valley Springs, CA location! It's such wonderful news to hear you've been out customer through out your life even when you lived abroad. We're so happy to have you as our customer to this day, and we look forward to serving you again soon!

• S

  Shelden Corjasso

  1.0

  lady on the phone was disrespectful and tried to make me feel dumb when she couldn't understand my question. 1 star

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  Response from the owner

  Jeffery, thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/, or sending a secure message via online banking, and we would be happy to help.

• K

  Kevin Diesburg

  1.0

  If you move to the eastcoast be sure to switch banks immediately, there are no umpqua banks or atms for umpqua. They will not work with you at all but they will be sure to have plenty of fees to give you even if the nearst ATM is over 2k miles away and there is no other option to get your own money.I do not recomend this bank. Unless.... you don't ever plan on moving from a city with a umpqua bank.