Umpqua Bank 5th St, Eureka, California

Umpqua Bank Reviews

2.8 stars based on 6 reviews

Featured Comments:

• S

  Sandy Pelican

  5.0

  These people are truly amazing. I had moved from Eureka, California to Oregon and a piece of mail got returned to the Eureka Branch.. Megan Davila made a very special effort to find me & call me to tell me about the piece of mail. After finding me she mailed it to my Oregon address. How many people do that? Nobody. I have always been impressed by the very personal service and attention to detail that these professional people have given to me over the 21 years that I have been with Umpqua. But the follow up and attention to me and my account is amazing. Umpqua Bank sets the standard for courtesy, attention to detail and professionalism. I am very fortunate to have Megan Davila and Umpqua Bank looking out for my best interests. Thanks Sandra

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  Response from the owner

  Thanks for the review, Sandy Pelican! We’ll make sure your message is shared with Megan and the Eureka Branch. We appreciate you taking the time to leave this review, and look forward to continuing to serve your banking needs. Have a great day!

• S

  Siena Klein

  2.0

  Stock investors are more important than bank customers. When I wanted to transfer a loan to my mortgage payment they said no, it won't be good for their investors. I have had a mortgage for 20 years with this bank and never a late payment. "World's Great Bank" is such a conceited motto. And their phone system is useless. Last time I called they said it would be a 58 minute wait.

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  Response from the owner

  Hello Siena, we’re very sorry to hear you aren’t happy with the service you received. We take this account of your experience seriously and we would like to know more about this exchange in detail. Please chat us by going to www.umpquabank.com/contact-us, or you can send us a message from your online banking profile, if you have one. We have hired a large group of people, and they are being trained now. We should be seeing a huge decrease in our hold times very soon. We look forward to fixing this with you soon.

• R

  Ryan Leasure

  1.0

  This place NEVER answers the phone. Ever. They will also tell you they will call you with info about your auto title but they never do. Typical Californian bankers in humboldt time

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  Response from the owner

  Hi Ryan, thank you for your review, it is only through customers like you that we can improve and strive towards our new goal of "Together for Better". We’d love the opportunity to speak with you directly and address all your concerns. Please consider contacting our Customer Resource Center at 866-486-7782 regarding this matter so that we can record a detailed complaint for you.

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