UNIFY Financial Credit Union W Walnut St, Rogers, Arkansas

UNIFY Financial Credit Union Reviews

3.6 stars based on 10 reviews

Featured Comments:

• P

  Patricia Gonzalez

  5.0

  Went out of their way to help me out when no bank would!! Great service!!

• S

  Steve Hodgin

  1.0

  I made a deposit for a friend last week. Currently She is out of Country and left me responsible to pay her bills each month using prewritten and signed checks. She did no have enough in her account to make her mortgage payment so I lent it to her by depositing my check in her account. By accident I enclosed her mortgage check along with mine to her in the night deposit envelope. I have been trying to contact the bank since then but can not reach the local branch to get the check back. Every call goes to a call center in CA or FL. I finally had to drive 35 miles (each way) to the UNIFY Credit Union to learn they had shredded her mortgage payment check and even worse REFUSED to contact her to resolve the issue by making a counter check. UNIFY should have mailed the extra check back to her address on file with a deposit receipt. This problem is going to be very difficult and has already been time consuming and expensive to resolve. Any time I have interacted with this Credit Union they have been difficult and uncooperative

• J

  Jeannie kimball

  3.0

  Not sure why after using the ebanking the first month there were no holds on my deposit, but the last three times there have been and although 2 times the fund was released in half an hour this time I'm told 2 days. I know none of my paychecks have failed to clear. The 1st time a $56 hold 2nd time$75 hold this time$83 hold. I used ebanking for convenience but by no means is this convenient.

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  Response from the owner

  Hello Jeannie, thanks for taking time to share your experience. We apologize you did not get clear feedback on why holds were placed following your recent deposits. So you are aware, our eBanking system does not determine deposit hold amounts. To help get clarification for you, we'd like to look further into why these holds took place. Please send us a private message in google with your full name, phone number and best time to call. We'll connect you to a senior leader in our Account Operations area. Or, call us at 877.254.9328, 24/7. We appreciate your membership and look forward to assisting you.

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