UNIFY Financial Credit Union 2nd St, Concord, California

UNIFY Financial Credit Union Reviews

2.8 stars based on 17 reviews

Featured Comments:

• b

  bob irwin

  5.0

  Quick and easy to get my business done. Every time I go in I'm greeted with smiles and served professionally. I needed the services of a notary. I found that they have four on hand. Great service!

• M

  M M

  1.0

  Nothing wrong with the physical location, they're wonderful people I'm sure. I've had this bank for almost 4 years now, no complaints. Until they started to delay posting my debit transactions or slip in a little NSF fee here and there without me really noticing. I noticed they got me for $150 in the past 6 months because on payday, they post all of my auto-pay and debit transactions before processing my paycheck, even though the paycheck technically went in first at midnight. I logged in today and a debit transaction for $200 for Walmart magically disappeared and they let me spend it again. It's not really noticable if it's small increments, but I did a personal audit and they also got me for $0.32 "international fee" (I didn't buy anything internationally, although I always get stuff from China on Amazon without any trouble) little odd charges here and there, along with the way they intentiionally post money out before money in so they can skim their fee off the top. I switched to Chime, no fees.

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  Response from the owner

  Hello M M, thanks for taking time to share your feedback. We would like to review with you the charges you are referencing, and help to resolve any issue. Please send us your contact information through a private message, in Google, and we will have the appropriate manager connect with you. Thank you for being a member.

• J

  Johnny James

  1.0

  Today 1/14/22, I went into this branch in concord, California. First off, I did not feel welcomed there. As soon as I walked in, an older lady was on the phone who gave me a dirty look (me African American). I thought to myself, Nah, so I looked at her again, and yes, she looked up and gave me another dirty look. So a gentleman says, hi, I can help you. What can I do for you? My words to him were I wanted to deposit a check for $8000. You can see where the problem is right there. A black man with an $8000 check So. He asks for my id. I give him my id it's taking him forever on the computer. He proceeds to tell me that the numbers are a bit funny on the check and that those are red flags. I'm keeping it cool because I know I'm in Concord. So he goes to get the branch manager, and she tells me that they can only give me $225 out of the $8000 and that there would be a 7-day hold on the money. They legit looked at me as someone trying to bounce a fake check Unbelievable. Unify customer service told me that usually, it's a 2-3 day hold, so I knew then something was funny. I went over to Provident credit union had no issue. If you're a person of color, avoid this branch at all cost

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  Response from the owner

  Hello Johnny, thanks for taking time to share your feedback. We apologize for your recent experience while at our branch. Making our members feel welcome and comfortable when interacting with our team is top priority. We appreciate your openness in expressing what happened, and have shared your comments directly with our senior region manager for this location. He is very interested in talking to you directly about what happened and let you know how seriously your feedback is being taken. Please send us a private message via Google with your full name, phone number, and a preferred contact time—we’ll connect with you right away. Thank you.

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