United Bank Robert C Byrd Dr, Beckley, West Virginia

United Bank Reviews

3.8 stars based on 8 reviews

Featured Comments:

• D

  Dale Stafford

  5.0

  I have banked there for 26 years,never had a problem, people that work there are very courteous and friendly

• B

  Brian Gore

  1.0

  My story begins at Kroger grocery last Tuesday evening, while trying to purchase food items for dinner. My card was declined, a very humiliating and inconvenient experience. This is how I discovered it had been automatically deactivated due to fraudulent charge attempts by a "Shae Ballenger" Facebook pay. There were 3 attempts…each for $100 dollars. When I was finally able to chase someone down from customer service, I was shocked to learn that, not only would I be locked out of my account and would have to wait "7 to 10 business days" for a new card, but the fraudulent charges that were currently "pending" could not be stopped/would be allowed to be taken from my balance...and I would have to take action myself to formally dispute the charges after they had been applied. In short, the automated algorithm to catch suspicious activity locks customers out of using their money for legitimate charges until they are able to get a new card, while in the interim, the very fraudulent charges that kick you out of your account are allowed to go through. A phone call, or even a text message alert would have been nice. This is not customer service. This is ludicrous. In the meanwhile, I am also watching all of my automatic subscriptions being cancelled...very inconvenient. To top it all off, I was still charged for the groceries from Kroger that I had to help the cashier restock...a complete embarrassment. I am seriously considering pulling my accounts to a new bank.

• L

  Living Artisan

  4.0

  The only teller I've ever encountered in my 27 years of banking questioned a federal postal money order and if it could be deposited. She gave me attitude and massive stink eye for the 15 minutes it took her to figure out it was legal. Please get genuinely skilled tellers with actual customer service skills She called and apologized after I left this review, which is boss, thank you. Originally this was one star. I'm pretty impressed that a BANK can apologize (unlike politicians, CEOs and spiritual / church leaders.) Yet the explanation is that they receive fraudulent money orders all the time. May I suggest not treating your customers like criminals. What ever happened to innocent before proven guilty? And it was still a FEDERAL POSTAL MONEY ORDER. So the explanation was rationalization and paltry in comparison to a genuine apology. Management obviously forced her to call and apologize.

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