United Community Bank Chimney Rock Rd, Hendersonville, North Carolina

United Community Bank Reviews

4.2 stars based on 13 reviews

Featured Comments:

• M

  Mountains & Sea

  5.0

  I cannot emphasize enough how professional and efficient Gwenn and her entire team is at UCBI (Amanda and Jessica as well). We worked with them on a construction loan and the process was seamless from start to finish no matter who we communicated with. Gwenn took the initial call and clearly is an expert in this industry. She knew all of the available loan products like the back of her hand, and had an answer for every question I had and was able to explain everything up front. If you are considering buying, building, or refinancing, definitely give Gwenn and UCBI a call first before anyone else.

• G

  Grayson Henson

  1.0

  I have banked with United Community Bank for a couple of years now. I just recently moved to the Asheville area, and this is the branch that is closest to where I live. I’ve been here a couple of times before today, and never had an issue, but I’ve always dealt with the same young girl. Today, I dealt with who I believe to be named Johanna. I was simply trying to deposit some cash into my roommates account as a favor to him. When I arrived in the lobby, I could see that she was sitting at the counter, but it took her a couple of minutes to finally tell me that she could help me. Not sure what she was doing, but it didn’t seem like anything. Then when I got up to her, she asked how she could help me. I told her that I had some cash that I would like to deposit into my roommates account. She then looked at me weirdly for a second and then asked “So, am I supposed to just pull his name out of thin air or something?“ I was taken aback, as she hadn’t even given me the opportunity to tell her his name. She then gave a nervous chuckle, as I’m sure she could tell from my reaction I did not find her funny or charming in any way. After I finished with her, I immediately called her supervisor (who didn’t answer so I left a voicemail), and I hope that she will hear about how inappropriate I found this interaction. It’s interactions like this that make people choose to switch banks, which I honestly might do at this point. Why do the older generations feel the need to treat friendly, young customers like this? Do better.

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  Response from the owner

  Grayson —thank you for reaching out. We apologize for any frustration you've experienced and would like to help you resolve this issue. We've elevated your concern to our Support team. Thank you for your communication.

• Z

  Zach Bennett

  1.0

  Unable to stop payments. This bank has no customer service

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