United Federal Credit Union - Asheville Patton Ave, Asheville, North Carolina

United Federal Credit Union - Asheville Reviews

4.1 stars based on 17 reviews

Featured Comments:

• J

  Jack Willoff

  5.0

  Friendly staff, very comfortable atmosphere, ready to help with what you need

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  Response from the owner

  Thank you, Jack! We're over the moon about this review! Thank you for being a Member, and taking the time to leave a review.

• E

  Eric Maher

  1.0

  ATM does not allow you to deposit cash. Furthermore this ATM may or may not EAT YOUR CASH. Last time I tried to deposit money into this ATM I lost $50. NFCU explained to me that UFCU could look into it. When I spoke with United Federal credit Union they told me that there is nothing that they can do about it. But don’t take my word for it try yourself and see what happens. You have been warned.

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  Response from the owner

  Hi Eric, we're sorry to hear you've had issues with our Asheville ATM. If you would contact us at your earliest convivence at (888) 982-1400, via email at [email protected], or via our Mya chatbot at UnitedFCU.com - we would like more details on your experience. Thank you for your feedback.

• L

  Lisa Cook

  1.0

  Worked with Karen on a re-fi early COVID, we ran into some hiccups and long wait times. But I just blamed it on the 'Rona and thought it was just learning a new online system/process. In February, we began talking to Karen about our new construction loan we needed for May. For months with Karen (should have known from the name), we supplied documents and moved through the process. I should have recocognized red flags when she started requesting documents we had previously sent her and she also struggled with basic math (percentages) when I wanted information about buying down rates. Needless to say, the promised May closing was pushed and estimated mid June, all while adding on thousands of dollars in fees (over 2500) for a "rate lock" that were never previously mentioned and only needed because THEY dragged out the process! Very shady! Not transparent business practices. Switched to state employees last minute, saving us over 10k AND closing in less than a month!!!!

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  Response from the owner

  We’re disappointed to hear about your recent negative experience at United, Lisa. Our Member Service Managers have been alerted and will be reviewing this instance. Thank you for sharing your feedback, it helps us improve our Member experience.

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