University of Michigan Credit Union Evergreen Rd, Dearborn, Michigan

University of Michigan Credit Union Reviews

3.1 stars based on 18 reviews

Featured Comments:

• S

  Sherie Seahorn

  5.0

  Everyone is friendly they help their customers take time out to resolve situations. And very patient

• D

  Diana Voloshyna

  2.0

  We didn’t find bank there. Map points on parking lot

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  Response from the owner

  Hello Diana. Thank you for this feedback. We sincerely apologize for any confusion caused by the Google Maps pin. We have worked with a Google representative and adjusted the pin accordingly. Our branch is located inside the University Center next to the cashier’s office on U-M Dearborn’s campus. As an alternative to visiting a branch, we also offer self-service options such as online banking or the UMCU mobile app. Thank you again for your feedback.

• A

  Andre Castro

  2.0

  Over all, it is probably one of the most inconvenient credit unions out there. The app is almost pointless, as you are always referred to the website to do anything past checking balances and in house transfers (at least for all first time set ups). If you need to transfer to an external account, go to the website. Need to set up a bill pay, go to the website. Need to manage a payee, go to the website. If you pay your bills with your debt card, it takes a few days to show up on your account as pending (making it easier to lose track and overdraft. As well, they have all of 4 buildings and no partnerships to retrieve physical cash (and take FOREVER to transfer between external accounts). If my wife didn't work for the U of M, I would NEVER pick this bank over more capable credit unions.

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  Response from the owner

  Hello Andre. Thank you for your feedback. Our online banking and mobile app are available 24/7 for self-service to help you bank securely and accessibly when it’s most convenient for you. We also partner with a nationwide CO-OP of ATMs and branches. You can find a location or ATM here: https://www.co-opfs.org/Shared-Branches-ATMs If these options do not help you achieve your banking needs, we would like to hear more about your feedback and how we can better improve your banking experience. Please send us an email with your best contact information with the subject line "Google Review" to [email protected], and we will have a manager reach out to you directly to resolve this matter.

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