USF Federal Credit Union E Fletcher Ave, Temple Terrace, Florida

USF Federal Credit Union Reviews

2.8 stars based on 149 reviews

Featured Comments:

• K

  Kimberly Kelsey Johnson

  5.0

  I just left the doctor with my disable daughter today, and the nice African American teller and Susan Fitzgerald went over and beyond to accommodate her by providing services outside to my vehicle. I thank you ladies for your understanding and OUTSTANDING CUSTOMER SERVICE!

• E

  Edward Alago

  1.0

  Do not take a loan with them if it's an option! Every month there is a new fee 🤬 they are charging me a bad address fee when I don't even get statements. Bad business.

• U

  Uss Boricua

  1.0

  Summary: Avoid this credit union - it will ultimately let you down and rip you off with fees. I expected this type of behavior from Wells Fargo and Bank of America, and I was disappointed that USF would succumb to similar behavior. I have been a customer for over two decades because it was convenient (despite the interest rates always being subpar), but I recently shut down my accounts after being irreparably outraged. Sob story/Issue: The USF Credit Union started charging me a "bad address fee" per month since their system tried to send me spam mailers that were returned. All my other banks and credit card companies never dared to charge me any sort of fee for this. This went on unbeknownst to me, but knownst to them, for a long period of time. When I tried to rectify the situation, they gave me the runaround (3-4 separate phone calls over a week, never once actually speaking directly with the manager). Conclusion: Take your money elsewhere. Best believe.

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  Response from the owner

  Hello - Thank you for taking the time to share your feedback. You are correct, we do have a bad address fee in the amount of $5 per month. That fee applies when postal mail is returned to us. When accounts are flagged as having an incorrect address, members receive an email alert with a request to update their address by phone or online banking. We will typically waive this fee for up to 3 months as a one-time courtesy. If you have any additional questions, please email your contact information to [email protected] and we'll be in touch. Thank you for your previous membership and we hope you'll reconsider a relationship with us in the future.

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