UVA Community Credit Union Berkmar Dr, Charlottesville, Virginia

UVA Community Credit Union Reviews

3.1 stars based on 36 reviews

Featured Comments:

• E

  Emily Cain

  5.0

  I love the Credit Union and I so appreciate the help Imane gave me today.

• W

  Willow Earth

  3.0

  Liked them about 10 years ago. Now they've changed way too much- this feels and acts as a bank instead of a credit union. They slowly have hiked up fees and have introduced policies that benefit the bank over the member. The customer service tellers are not knowledgeable and read from scripts. At times they just repeat the same scripted line when asked a follow up question. Now suddenly they have started to hold my deposits for longer amounts of time. I use instant cashout for doordash. Thats always meant that i pay money to have instant access to my own money. Now suddenly starting a few days ago the bank holds the money without adding the deposit to my banking records. It adds it to current amount- yet not the available funds- and is not in any way added to my banking ledger. Again. They take the money without adding it to my transactions and without giving me access to it. It is not user error as they usually try to scapegoat. It is not scheduled system maintenance. They try to say policies as justification for unusual or unexpected things- like when they hold my money for sudden unknown reasons starting this week. They shouldn't be allowed to receive someone's paycheck without at least noting it on their account. If I put my own money in my bank account and have to pay money to do it- then they can't suddenly change the way they hold my money. They're playing the banking game where they hold on to transactions to receive miniscule amounts of interest on other peoples money like big banks do. If you bring this up they look at you like you're stupid. Banks factually do this. Pending money held by a bank is no longer considered your money. The banks take time to transfer it to the other person, so they have the money in their virtual hands/accounts temporarily which earns interest. Bank tellers should be knowledgeable about how that works.

• C

  Cedric

  1.0

  Been a customer for 20+ years and I've never had such bad experience within the last 5 years.. unbelievable. Unexplained NSF fees and then they refund you without any reason. Miss a payment and do the payment automatically for you without permission and then mail you a letter. Take your money somewhere else...not here because they put their hands in your money way too much!!!

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  Response from the owner

  Hi Cedi, We are sorry to hear about your experience. We value your relationship and would really like the opportunity to speak with you to learn more. Can you please private message us the best way to contact you so we can have someone reach out?

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