VacationLand Federal Credit Union State Rd, Vermilion, Ohio

VacationLand Federal Credit Union Reviews

3.7 stars based on 4 reviews

Featured Comments:

• D

  Dave Price

  5.0

  25 years strong. My wife and I have tried other banks but none have come close to the service we got from Vacationland. I would highly recommend using this bank before trying the big corporate banks.

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  Response from the owner

  Dave, thank you so much for your membership! Our members come first, and we love to hear that are efforts are paying off for you! Give us a call whenever you or your family need us.

• B

  Brittany Fetter

  1.0

  All this bank does is charge you fees for everything! This is the absolute worst bank I have ever been too. 20/10 do not recommend.

• S

  Shane Kessler

  1.0

  I have banked with Vacationland several years. I have always used the Sandusky branch. However decided the other day to stop in this branch here in Vermilion. I was treated terrible as I had an issue with a possible fraud on my account and needed to have things temporarily held and or stopped. However was told by 3 people that I am unable to do this. I called Sandusky they advised me yes I can that any member has a right to stop possible fraud on their account. I went back in to the Vermilion branch a 2nd time and was being treated very rudely and was told to go to the Sandusky branch that they would even call ahead for me!!!! RUDE This branch treated me as good as the account balance on my account!!! I will NEVER go in this branch again!!! You can teach someone how to do a Job however you can’t teach a person Customer Service. They either have it or they do not!!! Zero stars out of 5!!! Wayne.

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  Response from the owner

  We are truly sorry for your frustration and the inconvenience you experienced. We take fraud and your privacy very seriously. We encourage our members to ask for management whenever they feel our level of service does not meet their expectations. We have addressed this situation with our staff and will use this as an opportunity to address it in our ongoing training efforts. Please reach out to one of our managers should you wish to discuss this further. We appreciate your membership and thank you for your feedback.

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