Ventura County Credit Union - Moorpark Los Angeles Ave, Moorpark, California

Ventura County Credit Union - Moorpark Reviews

3.4 stars based on 4 reviews

Featured Comments:

• M

  Martha Reyes-Callejas

  5.0

  This branch has helpful and friendly staff. In this modern world is not easy to find reliable people. However, Stephanie Ochoa is a key example of a reliable, friendly, proffessional who would go above and beyond to truly serve her clients. Thanks to Stephanie we have the peace of mind that we are in good hands. We feel grateful and privileged to be working with you Stephanie!

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  Response from the owner

  Hi Martha, we are happy to hear this. Thank you for your membership and this review!

• A

  Alex Geezy

  1.0

  NO HELP AT ALL. Especially this branch. This Credit Union has been very good at being NO HELP at all. Ive been with them about the last two years. This is coming from someone who is consistently paying each month on time for my auto loan. When I needed assistance taking my ex off the loan they were NO HELP. I left messages and voicemails for the assistant manager multiple times with no response. I was recently told this week by one of the VC Credit officers that I was "Pre- Approved" for an auto loan for 30K, so I go car shopping. This morning I was told I was still "Pre Approved" so I asked for details on the loan. I needed to get an email on the details of the Pre Approval. So they return my call later stating that "it was expired". When asking why they said that underwriting had reviewed it and expired, I was not given any details on why. I was told this deal was good until July. I plan on leaving this credit union asap. I would not recommend this credit union to anyone. Taking my money somewhere else.

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  Response from the owner

  Hi Alex, we are very sorry to hear that you were disappointed with the response you received from us. Generally speaking, offers of credit are contingent on information in an individual’s account and credit report indicating that certain criteria are met. We would be happy to have a manager contact you to explain further. Please let us know in a private message how you prefer to be contacted. Thank you.

• R

  Robert Whitlock

  5.0

  Love this branch in&out staff very friendly. And it’s close to work. Other branch in Thousand Oaks so busy you have to walk to the tellers on other side of the bank. And only one or two tellers with a big line

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  Response from the owner

  Hi Robert, thank you for your membership and this review!

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