Ventura County Credit Union - Thousand Oaks W Thousand Oaks Blvd, Thousand Oaks, California

Ventura County Credit Union - Thousand Oaks Reviews

3.6 stars based on 26 reviews

Featured Comments:

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  Tyler Huggan

  5.0

  I've been using VCCU for over 7 years and have always appreciated their excellent service. My girlfriend and I were in the process of looking for a car, got pre-approved, and went into this branch to finish things up. I was helped by Anthony Young who took all of the stress and worry out of the situation immediately, I knew we were going to be well taken care of. Anthony put me in a position to drive down to Murrieta and get the car we always wanted! His attention to detail and customer service are unmatched compared to any bank, agent, or rep I've talked to within VCCU. All great people, but Anthony is in another tier of his own. Please, give this man the recognition for all he did for me, and for other members that may not take the time to write a review!!

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  Response from the owner

  Hi Tyler, that's so wonderful to hear! Congratulations on the new car. Thank you for your membership and review!

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  Joe Schmo

  3.0

  Allot to be desired. In the modern times we live in it's still surprising VCCU gives out the cheapest debit and credit cards with no tap and pay option or even embossing. Used to be a Visa card now only MasterCard available. Don't bother putting your checks into the ATM or it'll take 3-4 days before they get around to even bothering with them.

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  Response from the owner

  Hi Joe, We are sorry to hear that you are unhappy with our services and appreciate your feedback. We are excited to report we are actively working on a project to provide contactless (tap and pay) cards, both credit and debit. With this, our cards will be redesigned with a fresh new look, these new cards will begin being issued in early 2023 as cards naturally expire (the long lead time is due to the chip shortage being experienced worldwide.) In regards to ATM holds on check deposits, our hold times are industry standard and comply with regulatory guidelines. However, we know this does not always meet your needs, please reach out to us securely via your online banking or mobile app if there is an immediate need for a check to be reviewed. If you would like to speak with someone further, please email us your contact information at [email protected] reference this review. Once again, thank you for your feedback!

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  Judy Sander

  5.0

  Been with Ventura county CC for years. Their service is impeccable and very personal. They actually answer their phones so you can talk to a real person instead of getting talked to by a recorded voice, put on hold, asked to push numbers and get transferred, give your entire life IDs before getting transferreersd and then duplicating the whole procedure for the transfer.

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  Response from the owner

  Hi Judy, thank you so much for your membership and kind words. We really appreciate it!

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