Ventura County Credit Union - Ventura Telephone Rd, Ventura, California

Ventura County Credit Union - Ventura Reviews

3.2 stars based on 48 reviews

Featured Comments:

• J

  Jeana Carrillo

  5.0

  Maria A. was a great help with our auto loan. She was able to answer all my questions, and got back to us very quickly. We were in a tight time frame and she worked hard to get it all ready for us.

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  Response from the owner

  Hi Jeana, that's wonderful to hear! Thank you for your membership and review!

• A

  Alex Borbon

  5.0

  This branch in general has helped me and resolved any inquiries I've had. Maria was a great help. She was professional and polite and a I joy to speak to. Fast and friendly service

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  Response from the owner

  Hi Alex, that's wonderful to hear! Thank you for your membership and review!

• C

  Crystal Duran

  1.0

  I’ve been with VCCU for about three years now going to four years. I personally DO NOT like the customer service located in Ventura. This one time I went to do a few transactions and the lady that was helping me looked very annoyed because of the transactions I was doing, I let it passes I assumed she was having a bad day. So when she’s helping me out she’s giving me attitude and I was annoyed of how she was treating me and I asked her nicely why was she giving me attitude and being rude. She then said “that’s just my personality” and I told her if that’s really you this bank shouldn’t have workers like that. I asked for her manager and she said she had just left. Keep in mind I hadn’t finished my transaction so I told her I just wanted to do my last one because I didn’t like her service. She gave me a disgusting look and threw the money at me. I was so angry at this point and told a young lady that I had to speak to their manager… she took me to her and all the manager do was apologize. If I really wanted to I could of done something big about this there is cameras all over the place I had proof of how I was being retreated I called corporate but they didn’t do anything about it. Lesson of the day DON’T BE WITH A BANK THAT HAVE WORKERS THAT TREAT YOU BADLY.

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  Response from the owner

  Hello Crystal, We appreciate your membership and thank you for your feedback. We are very sorry to hear about this negative experience you had with us. Our goal is to provide excellent, friendly and efficient quality member service. We would like to learn more to see how we can make improvements for future interactions. We will have a manager reach out to see how we can better serve you in the future.

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