Veridian Credit Union W Broadway Council Bluffs, Iowa

Veridian Credit Union Reviews

3.4 stars based on 41 reviews

Featured Comments:

• K

  Keith Bell

  5.0

  Took money form one card and transferred to my account with no additional charges all there banks wanted 3$

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  Response from the owner

  Thanks for the review, Keith! Glad to hear we could help get your funds transferred. -AM

• N

  Nate H.

  1.0

  Horrible branch. Went to Deposit money today an the teller told me they have to put my money on a two day hold. I asked why and she explained That I would have to have in my account already near the amount of money I’m looking to deposit. I asked why as I’ve never had to do that before and she said they have been getting a lot of fake checks and I explained I’ve been a member with them for ever and that Ive made deposits before well over the amount that I was looking to deposit today. with equal amount of funds that I have in there now I never had an issue. Not my fault if your staff doesn’t know how to verify a check is real or fake.

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  Response from the owner

  Nate, thank you for bringing your experience to our attention. I have shared your feedback with our branch manager. We would like to talk with you more about this situation. Could you send us an email at [email protected]? Thank you - AM

• C

  Chris Jones

  1.0

  2/22/2022 Five years later and these CROOKS are still showing that there is a balance due (ALL was paid off by Insurance). Would have never known, except had a credit report pulled and it shows. This credit union should have its charter taken. Thieving Iowa Credit Union. Beware to Borrowers!!!!!! On May 9th, my daughter's car was totaled due to hail and tornado. Five weeks later, it is still a fight with this horrible institution. The insurance company, this corrupt credit union, and the unscrupulous gap insurance company that STILL has not paid. She used this c.u. because BAXTER uses them for financing---- I am grossly disappointed in the lack of compassion and integrity that I have experienced throughout this ordeal. The next step is to file a complaint against the CU with the department of banking. I think when they find that a credit union is trying to get double paid by insured's benefits and gap insurance they may take interest. Don't finance through BAXTER. Don't use Veridian CU. NO STARS----NOTHING GOOD TO SAY ABOUT THIS INSTITUTION

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  Response from the owner

  Chris, thanks for sharing this feedback with us. I know how scary it is to have a vehicle totaled, and I'm sorry to hear that your family is going through this experience. I shared your review with our consumer lending team, and Ann or Christie from that team would be happy to speak with you if you'd like to talk through what's happening at this point in the process. They can be reached by calling 800-235-3228, or feel free to send me an email at [email protected] and I can connect you with them. -Norah

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