Verity Credit Union Meridian Ave N Seattle, Washington

Verity Credit Union Reviews

3.7 stars based on 19 reviews

Featured Comments:

• W

  Wendy Vasquez

  5.0

  Reza was very helpful and helped answer all my questions. Was very prompt into responding and getting an approval for my new credit card. I am very excited to reserve I had just paid an old account that was a challenge but he managed to do some magic and help me out. Very professional branch my husband actually has his 2019 corvette grand sport auto loan with this bank and they gave him a really low Interest rate highly recommended them.

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  Response from the owner

  Thank you, Wendy, for the positive review! Reza is great at helping members like you.

• J

  Joel Innes

  3.0

  They’re ok but the online banking is always messing up and it’s difficult to find a number for customer service that doesn’t just get you lost in automatic systems and hard to just talk to someone

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  Response from the owner

  Thank you, Joel, for being a member and the honest review. We would like to know a bit more about your experiences with Digital Banking and contacting Verity via phone. If you would like to provide more details, please send us an email at [email protected] at your convenience.

• M

  Mike Edel

  2.0

  Nick wrote me a PPP Loan, but will not setup an appointment via telephone to discuss reporting on this loan. I have used many banks in Canada and the USA, but will take my wife and my own business banking elsewhere. Umpqua or BECU may be our choice of credit unions. I have mostly had pleasant experiences with the tellers at the Wallingford branch, though they aren't super experienced, but specifically Nick has been condescending via email, citing how many PPP loan App's they've received, and cannot book a specific time for a call. He clearly does not care about his customers and would benefit much from not working from home and being able to book a 15 min call in his month. Very disappointed customer here who will surely go elsewhere for my future banking. I could go on, but I'd steer clear of Verity, specifically Nick and go to Umpqua or BECU for your CU needs.

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  Response from the owner

  Thank you, Mike, for the feedback--we take all of it seriously and use it as learning opportunities for how we can improve in the future. We are pleased we could help you get a PPP loan and apologize our service wasn't what you were expecting. We strive to help everyone as quickly as possible and answer questions as thoroughly as we can through a member's preferred channel. Our records indicate you have emailed back and forth with our business team to set up a phone appointment, but finding a time that worked you and our team earlier this month was challenging. We would still like the opportunity to connect to ensure you have all of the information you need.

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