VIP Collision Center Gentry Way, Reno, Nevada

VIP Collision Center Reviews

4.6 stars based on 46 reviews

Featured Comments:

• L

  Lehi Toskin

  5.0

  They were courteous and kept me updated periodically with their notification system. They even cleaned and buffed the exterior, which was a nice touch.

• V

  Victoria Richardson

  1.0

  They tried to give me the car back with obvious paint flaws-felt like they were hoping I wouldn’t notice the dimpling. When I brought it up they happily said they would redo since it was a reaction that gave the paint a fish eye look, but I was mostly upset that they even tried the pass off the work as complete to begin with. Then I had to call multiple times regarding the status of my car and when I could pick up, initial work was 1 week over their date quote and no one ever contacted me to let me know it would be longer, I had a rental car for almost 4 weeks due to the initial repair work and then the painting that had to be redone. Then 2 days after picking up I noticed a large dent in the back trunk door, around the areas where work was being done-but I already signed off on the work when I picked up my car. So inspect ALL areas of the car not just where they did work! My husband washes and details our cars so he knows where all the bumps and scuffs are and this is new from the repair shop. Overall I will never return to this shop, I only chose it because my insurance covered the cost of work 100% where as the shop I wanted to go to required $25/hr out of pocket because my insurance wouldn’t cover all the costs. In hind sight would have been worth the money to not deal with this place.

• C

  Christine Tolentino

  1.0

  Had my 2021 bumper fixed and painted less than a year ago and the paint is chipping. I came by to show them and the office lady said they won’t fix it because it’s from rocks. It’s not rock damage they just don’t want to fix it. Save your vehicle and money and go somewhere else!!! This place is a rip off!!

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