VyStar Credit Union Atlantic Blvd, Jacksonville, Florida

VyStar Credit Union Reviews

3.6 stars based on 79 reviews

Featured Comments:

• S

  Silvania Davis

  5.0

  Jacqueline. A GOD SENT!!! EXTREMLY HELPFUL. I AM TRULY GRATEFUL FOR HER!!!

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  Response from the owner

  Good afternoon, We appreciate you taking the time to tell us about your recent experience. We are glad that you were satisfied with the service provided by Jacqueline, and we thank you for being a VyStar member.

• R

  R K

  1.0

  Tried get a used auto loan. I asked them several times if this vehicle was matching their ridiculous criteria. They said we can work it out so went into the process of the loan application with A+ Credit Score, they said they needed the buyers order from the dealer. This was submitted to them. After no response from the branch, I went there just for them to tell me they can’t finance the car because of the year and miles. Thank you for wasting my time and putting an unnecessary credit inquiry on my credit. This credit union is nothing but a joke! I’m looking forward to closing all my accounts with them.

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  Response from the owner

  Good afternoon, We would like to apologize for your recent experience and sorry to hear you were less than satisfied with [service]. We pride ourselves on our [service] and the high-quality standards we maintain and would like to make things right. Please give us a call at 904-777-6000 or email us at [email protected] to discuss what occurred and how we might make it up to you.

• I

  Isabel Garces

  1.0

  The worst bank I have ever encountered as a whole!!! I’m out of town for work and I used the mobile app to deposit my a check that desperately needed for food and gas. The week before I recieved the check I called the bank to find out where I could deposit it. And I asked them how long it would take for my check to clear. They assured me that $200 would be immediately available to me. They lied!!! I called the day I deposited in the app which it showed as pending. I could not get through to speak to someone!! I was in hold for over an hour then cut off. I kept having to call back and be put on hold! When I finally got someone I told them what happened and the just said it would clear in 2 days. I explained that I was told 200 would be immediately available. And then I explained my situation that I was out of town and needed funds. The agent put me back in hold and never came back. I called again and spoke to another agent told her my story again. She was about to transfer me to a branch and it was almost 5 pm when it was about to close and I begged her to not do that . Then after a while she said it was approved after she said she could not see any deposit being made and told me it would clear the next day. Well it’s the next day and I spent all day taking time from work trying to contact someone! Finally getting get someone and he told me a special team was looking into it and he would email by the end of the day to let me know what’s happening!!!! I never received an email!!! I’m so angry!!! As soon as I get back home I will be closing my account!!!! Stay away from this bank the will not help you if you are having issues!!!

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  Response from the owner

  Hi Isabel, We would like to apologize for your recent experience and sorry to hear you were less than satisfied with [service]. We pride ourselves on our [service] and the high-quality standards we maintain and would like to make things right. Please give us a call at 904-777-6000 or email us your contact information to [email protected] to discuss what occurred.

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