VyStar Credit Union Wabash Ave, Jacksonville, Florida

VyStar Credit Union Reviews

3.8 stars based on 51 reviews

Featured Comments:

• a

  angela kurtz

  5.0

  Always fast friendly reliable service! Faith was fabulous.

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  Response from the owner

  Good morning, Thank you for the positive comments about Faith! We are lucky to have members like you!

• k

  kevin johnson

  1.0

  In June I still couldn't access my account and when into the Roosevelt branch and waited to speak with someone for about 45min. after the gentleman took me to his office he was not even able to log on to his computer after trying several times he called someone on the phone and was needing help from them and still couldn't figure it out, I left! 2 days ago I when back to get clarity on how my payment wasn't showing online after being on the phone for 2HOURS waiting for anyone to assist me. They couldn't even order me checks over the phone, why? Again waited to speak with someone, anyone. The assist manager Amy Linder meet with me and apologized for the delay and inconvenience and gave me her card with her number and email to contact her anytime I needed anything and that she was going to find out what the problem was and personally phone me the next day with answers. She also informed me she had an account at Community First Credit Union and they we're great! REALLY? She never ever called, NEVER! I went to the branch today and gave her back her card. Unbelievable how NO ONE knows what to do! I guess we all need to check out COMMUNITY FIRST CREDIT UNION LIKE AMY LINDER SAID. When will this change back into the credit union I've been a member with for 30yrs?! THIS MUST END!

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  Response from the owner

  Good morning Kevin, Thank you for your feedback. We take member service very seriously and we strive to give each of our valued member the superior service they deserve. Please email us at [email protected] or by calling 904-777-6000 so that we can follow up with you personally. Thank you and we look forward to hearing from you.

• A

  ARNIE_TV

  2.0

  I was thinking about opening an account, and met with Larry. Nice guy but, I asked a few questions, and his answers were very vague. I didn't get answers I needed. I'm not impressed.

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  Response from the owner

  Good afternoon, We’re so sorry that your experience did not match your expectations. Our top priority is stellar member service and we want to get your situation resolved. Please help us to improve by providing more information on your experience. We can be reached at 904-777-6000 or at [email protected] .

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