WaFd Bank W Main St, Walla Walla, Washington

WaFd Bank Reviews

4.0 stars based on 5 reviews

Featured Comments:

• A

  Andrea Walker

  5.0

  Paul Jensen is my hero! Had an issue with a withdrawal at the atm and thought I was up a creek but he was very kind and made the process to try and recover the cash as painless as could be. I really appreciate his help and look forward to dealing with him in the future. Thanks Paul! 😊

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  Response from the owner

  Hello Ms. Walker, Thank you so much for the 5-star review. We are glad Paul was able to save the day and provided you with great customer service. Thank you for allowing us to serve your banking needs

• A

  Ashley Bischoff

  3.0

  Just here to vent because I’m a little overwhelmed. Can I just say, over the years Washington Federal here in Walla Walla has always been amazing to me especially through the pandemic except for one lady who sounds older. I do most of my banking online and over the phone and this woman always seems to sound like accommodating anyone is so hard for her. Not to mention I went to the bank already twice today so. Anyways, vent over! Just wish she was never the one that answered the phone since everyone else there seems to enjoy their job which you know may not be true at all but their customer service is great regardless. Rating would be a 5 if I never had to deal with her.

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  Response from the owner

  Hello Ashley, We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review. -Marshall B

• Y

  Ye He

  1.0

  Never received any notifications but was kept charged service fees from the bank. Managers wouldn’t refund either...

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  Response from the owner

  Hello Ye He, We are so sorry to hear about your client experience with Washington Federal. Will you please contact our Client Care Center at 800-324-9375 to discuss? Thank you- Mike J

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