WaFd Bank N Division St, Spokane, Washington

WaFd Bank Reviews

4.0 stars based on 13 reviews

Featured Comments:

• C

  Chuck Booten

  5.0

  Tina was fantastic! I have difficult finances and yet she gave me a chance, listened to what I had to say and went above and beyond for me. I can't say enough about how great she was to work with. She did what she said she would when she said she would, no false promises and no wasting time. I will be using WaFd the next time I need financing, no question at all Chuck

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  Response from the owner

  Hello Chuck Booten., Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Garrett M

• A

  Allison Harris

  1.0

  i’m posting this review at every outlet i can find. i’ll shout it from the top of the tallest building if it means that people stop using this joke of a bank. if i could give 0 stars i would. this is the worst bank i’ve ever had the displeasure of using. i only had an account here because i used to work here, never would i choose this bank on my own. from the worst app i’ve ever experienced with its constant crashes to the downright rude customer service center, i genuinely don’t know why people choose this bank. the icing on the cake was when my debit card expired and they failed to send me a new one. when i took time out of my day to go to the branch in person and get a card ordered because i have bills to pay and groceries to buy, i was told it’d be a 2-3 week wait for my card because i recently changed my address. when asked if they could rush it because they were supposed to send me one already when the old one expired, i was told a rush isn’t possible, even though its 1000% the bank’s fault i don’t have a card. THEN one week later my husband’s debit card stops working out of nowhere. multiple calls to C3 and in the end no one had any idea why his card isn't working, with three separate supervisors assuring us “it should be working now.” their solution was to tell us to drive 3 hours to Moses Lake to get a debit card issued instantly on monday morning. except with no debit cards, how exactly would we pay for gas to drive 3 hours to fix a problem that the bank created in the first place? this bank is an embarrassment and it’s no wonder branches are closing left and right.

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  Response from the owner

  We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

• G

  Gauge

  1.0

  What happened to being able to get a new card printed when you come in? Now I have to wait nearly two weeks?! I have bills I have to pay, also no one bothered telling me that I could’ve paid $40 to get my card sooner, I had to find that out by calling customer service. Very frustrating and a huge waste of my time!!

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  Response from the owner

  We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

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