Webster Bank NY Port Jefferson Station, New York

Webster Bank Reviews

3.0 stars based on 7 reviews

Featured Comments:

• N

  Nelly Sancassani

  5.0

  Staff is professional and welcoming. My interactions have been positive and the assistance provided has been prompt and efficient.

• L

  L Z

  1.0

  Let me preface this by saying, I have loved this bank even through all their changes. But today was just absolutely ridiculous! I was in the drive-through, I had a passenger in my vehicle (we were next to the window). I was having a conversation with my passenger and I said something funny and we ended up having a good laugh about it. Until the woman who was taking care of us came back and had a nasty tone said "Are you laughing at me?" I gave her a dirty look because she had a nasty tone to her voice, and we both said no. This woman proceeded to stare us down, shaking her head at us before she put our banking stuff in the little drawer and pushed the button. STILL SHAKING HER HEAD!!! That was INCREDIBLY RUDE and INCREDIBLY UNPROFESSIONAL! How dare you give me an attitude like that and accusing me of laughing at you? I KNOW they can hear our conversation and we were NOT talking about this woman nor were we laughing about her. She was NOT in our conversation at all. If I didn't have to go work I would have went inside and made a formal complaint with management because her attitude was totally uncalled for and very unprofessional. I will NOT be returning to this location. I will NOT be doing ANY KIND of business with this location. It's a shame too, because this location is in the same town I live in and it's convenient. I'll go to a different Webster location, I don't need to be accused of something I didn't do nor do I deserve her attitude for something I didn't do.

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  Response from the owner

  L Z, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please email us at: [email protected] if you need anything else. Do not share account or SSN numbers in this communication.

• C

  Cynthia Lombardo

  1.0

  try to get through on the phone... I dare you....have fun.... hope they get rid of some of the desk staff/deadbeats in the port jefferson station, ny office....

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  Response from the owner

  Cynthia Lombardo, We would like to have a better understanding about your experience. Please reach out to us at [email protected] at your earliest convenience and we will do our best to resolve this with you. Please do not share account or SSN numbers in this communication.

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