Webster Bank Silas Deane Hwy, Wethersfield, Connecticut

Webster Bank Reviews

2.0 stars based on 10 reviews

Featured Comments:

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  Shaun Griffin

  5.0

  Glad I walked in instead of the drive through today. This decision made my day bright seeing how Elona treats her customers. She is a model employee and person. Elona saw a customer that was not at her window having a hard time getting his things together to leave. Without hesitation she jumped to the opportunity to assist this gentleman and helped him out the door. My suspicions were correct, Elona is an angel. Her energy and professionalism is exceptional. Coming to this branch weekly I’ve seen it time and time again. Absolute pleasure to deal with. Shaun

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  Cheryl Persaud

  1.0

  I was inside the bank today at 10am. The guy in front of me was rightfully frustrated that he had just waited over 20 minutes in the drive through while the clerk was dealing with a complicated issue with the customer in front of him. He then gave up and came inside and waited another 10 minutes in line. He explained the situation to the teller saying they should have asked the other customer to come inside instead of holding up the only drive up window. The teller just blew off his complaint with the line "I'll let someone know". At this point a manager came over and very rudely asked "what is your issue?" To which he again explained the problem. She just made excuses that she is new and she can't help as a teller (not even the issue at hand). Neither employee apologized for the situation and the manager continued to be extremely rude and unprofessional towards the guy. I believe her name is Susan. Perhaps Susan needs more training in customer service or shouldn't have a manager position at all if her go to response to a valid complaint is a nasty attitude.

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  Sherry Coco

  1.0

  Called a week ago to make an appointment as had been suggested for certain banking matters. I asked for a specific teller, but the phone did not get passed. Explained what I needed to do and was told to go to the drive-thru. I questioned this but was told 3 times to go to the drive-thru. After waiting 15-20 minutes, it was finally my turn and you guessed it....I was told to drive around to the front. UGH!!!! Not the tellers fault mind you. They sent a different person to the door. He was very pleasant, but signing bank papers on the sidewalk is not my idea of professional. The same person I spoke to on the phone had previously tried calling me at home another time when she knew I was working with someone else. Funny thing is I got a call at home a few days later telling me the bank hours (not a robocall). I will be going to another branch or possibly another bank. Don't like the games that lady plays. Too bad Amanda is no longer with them. She was a gem.

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