Wellby, Powered by JSC FCU E Nasa Pkwy, Seabrook, Texas

Wellby, Powered by JSC FCU Reviews

2.6 stars based on 18 reviews

Featured Comments:

• E

  Erica Hanson

  5.0

  My parents have been with JSC and now Wellby over 30 years and now I am a Member. I have been following Tim Bedbury from location to location. Perfect customer service at all the locations I have been to. I would like to give a shout out to Seabrook Location . Thank you for all your team does.

  ---

  Response from the owner

  Thank you for your five-star rating, Erica. Our team strives to deliver the best member service possible and we are thrilled to see that was your experience with Tim and his team. Thank you for being one of our valued members!

• L

  Luke Morgan

  1.0

  After looking into their app and inconsistencies in between the app and my actual account I have decided to change banks. If you find an issue with your account and inquire about it with a customer service rep they will give you a variety of responses that do not explain what the issue is or how to resolve it. This has been an ongoing issue. They have been charging my account when they should not have been and have an attitude of, "you can always bank somewhere else". That is a direct quote.

• T

  The Observer

  1.0

  Canceling my account and going elsewhere. Overdraft charges where charged when there was adequate money in the bank based on the app. I was even charged $25 twice in a row for the same overdraft that had enough money in the account. When asking support about the issue, some ignorant person pasted a screen shot of 2 numbers without any symbols or references to anything and stated that was why it was charged an overdraft. No explaination and the numbers matched nothing in my account. I can't tolorate ignorant or rude people when it comes to manipulating numbers and lying directly to a customer. I have gone to a competitor who has been upfront about everything and even pointed out where Wellby could find themselves in legal trouble due to their actions. They could even see that through my account it shouldn't have been charged an overdraft fee. Wellby is not giving correct and complete information on transactions or statements found on their app and site. They offer nothing in return to solve the problem except choose another bank. So I did. This is nothing like the people who used to work for JSC. They are not very personable, or welcoming. It seems like they are staffed by people who are just doing a job.

More reviews (15)