Wellby, Powered by JSC FCU Gulf Fwy, Texas City, Texas

Wellby, Powered by JSC FCU Reviews

3.9 stars based on 10 reviews

Featured Comments:

• R

  R. Martin

  5.0

  Great customer service! Very knowledgeable and friendly staff. 👍🇺🇸

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  Response from the owner

  Thank you so much for sharing your experience with us, R. Martin! We’re thrilled to have you as a member.

• A

  Amanda Frank

  1.0

  Been with JSC for years. Closed an account and opened a new one with my husband. Now we have Wellby cards and Account. We were told by the one that helped us open our account that when a check would be deposited they would only hold a portion of the check. Well it will be 7 days tomorrow that they have not released any funds at a all. I called today and was told that we were wrongly informed and that they will hold the check for 9 business days due to it being a new account. So with weekends included that makes 14 days. I had never had this issue with JSC before. Wellby if financially messing with my families wellbeing. As soon as I am allowed to touch my funds that they are keeping from me I will be getting a new account with a bank that I can pray I trust won't keep my family from financial danger. We have bills to pay. Kids to feed. God forbid they cover the late fees of the bills that are due because they won't release our hard earned money. Just give us our funds already!

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  Response from the owner

  Hi Amanda, we appreciate you taking the time to provide this feedback. We do apologize for the issues you've encountered with your account. This is not the member experience we strive to provide. If you would like a Wellby team member to reach out to you about your concern, please fill out this form: https://wellby.info/contact.

• T

  Trish Bailey

  1.0

  Worse customer service I have ever had. For some reason they don’t know how to look and verify if your a signer on the account before they offend you and act like your trying to steal out of the account. Ridiculous how they do business.

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  Response from the owner

  Hi Trish, we appreciate you taking the time to provide this feedback. We do apologize for the issues you've encountered with our team. This is not the member experience we strive to provide. If you would like a Wellby team member to reach out to you about your concern, please fill out this form: https://wellby.info/contact.

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