Wells Fargo Bank Rainier Ave S Seattle, Washington

Wells Fargo Bank Reviews

2.7 stars based on 17 reviews

Featured Comments:

• E

  Emily Sager

  5.0

  This isn’t our regular branch, but our regular branch is closed on weekends because of covid so we made an appointment at this location for last weekend. Our appointment was with Maricarmen and she was SO nice and helpful! She spent an hour with us answering every question we had and helping take care of all of our needs. We really appreciated the time and care she put into helping us. After we were done with her we also had to go see a teller really quick who was also very nice and helpful.

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  Response from the owner

  It’s wonderful to see that you had such a positive experience at this branch, Emily. Thank you for taking the time to share these kind words and I'll be sure to forward them to Maricarmen and her manager. -Nick, Wells Fargo HL Social

• L

  Lakisha Monroe

  1.0

  I was discriminated against, I went in to pull out my money out of my savings account knowing because I don’t have a debit card with them just a savings I knew I needed two forms of I.D, I handed the teller my ID and social, the teller them told me “do I have a cell phone number” I responded ‘ yes why is that needed’ I gave it to the teller and then she Proceeded to ask me “do I have an email address? “ I was confused on why all these questions and I became extremely uncomfortable and felt I was being treated differently because what I looked like didn’t add up to my account. This was a horrible experience I no longer bank with them.

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  Response from the owner

  Hi, Lakisha. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• E

  Erica N

  1.0

  I needed a form notarized. I came to this bank on a Friday twice and was told the notary was booked for the day. I came on Saturday at 9:30AM and was told the notary was off today and there was no other notary in the branch. I came back on Wednesday and the notary was off and no other person was available. The tellers tell customers to make an appointment, but when you call, the phone rings and rings, then a recording comes on the line to say that the tellers are busy and to try the call again later. This branch is located in a community where notary service needs to be accessible as it is located near essential services that support underserved communities. Stay away from this branch and consider banking at another institution.

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  Response from the owner

  Thanks so much for your feedback, Erica. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

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