Wells Fargo Bank Hickory Flat Hwy, Canton, Georgia

Wells Fargo Bank Reviews

3.2 stars based on 11 reviews

Featured Comments:

• E

  Erica Prevallet

  5.0

  LaSonya went over and above to take care of my needs. She is a wonderful soul and so kind. Will definitely keep her and this branch in mind for my future banking needs!

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  Response from the owner

  Hello, Erica. It’s wonderful to see that you had such a positive experience with LaSonya. Thank you for taking the time to share these kind words! -Shannon, Wells Fargo HL Social

• K

  Karen Georgia

  1.0

  I have been banking at this branch for eleven years, and all I can tell you is that if you need a banker who knows what they're doing, ask for LaSonya. I just called, and asked to speak with a banker about checking my account to see if a transaction had cleared, and he said he wasn't able to help. I told him another banker had done this for me, but he still refused to help. He said he would transfer me to someone who could help, and if I had any problem to call the number on the back of my card. What's the sense in calling a banker, and being on hold forever, only to talk to a rude person who refuses to help you! LaSonya goes out of her way to help everyone. She is one of the kindest people I have ever met. Also, I went through the drive-in one day, and before the teller would help me, she wanted to know my Social Security number, and other information before she could do anything. Like I said, I've been banking there for eleven years. They know my S.S. number, and other pertinent information. Why the change? Then to make matters worse, I was trying to place an order online, but my card was declined. It was the weekend, so I had to wait until Monday to contact a banker. He told me that they always put a hold on your account when there are too many withdrawals in one day. It's Christmas time, and like everyone else, especially now, people are purchasing many gifts online. Because I had to wait until the weekend was over, my gift didn't get there on time. At this point I am seriously thinking about changing banks. Wells Fargo doesn't seem to care about their customers like they used to.

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  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• M

  Mark Revill

  2.0

  They called me first. Due to the static on the phone line and the accent of the woman calling me I could make out it was this branch calling about a recent visit I made but that was about all. I tried returning the call, not sure who I was needing to talk to or why. I got hung up on once by their automated system. I called back three more times trying to find out why they called me and each time I was transferred to the main 800 number for Wells Fargo. They never even answered the phone. If you won't answer the phone how can you help your customers?

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  Response from the owner

  Thanks for bringing this to our attention, Mark. I truly apologize for the inconvenience. To ensure your phone line concerns are reviewed by the appropriate teams, please email [email protected] and mention your review and Google username (no account numbers). I look forward to hearing from you. -AJ, Wells Fargo HL Social

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