Wells Fargo Bank University Ave, Fairbanks, Alaska

Wells Fargo Bank Reviews

4.1 stars based on 12 reviews

Featured Comments:

• s

  soumitra sakhalkar

  5.0

  Always have got the best service whenever I have visited.

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  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Soumitra. We appreciate your feedback. -Nick, Wells Fargo HL Social

• J

  Jessica Douglas

  1.0

  There should ALWAYS be a manager available to open up a new account. But especially in the middle of the day, in the middle of the week. Very unprofessional. Covid is becoming a lame excuse now. Also the tellers need to be better informed in instructing potential clients how to open up an online account and not refer them to the app but the ACTUAL website. And by the way your app is super buggy anyhow.

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  Response from the owner

  I'm very sorry to learn about your experience, Jessica. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I'll escalate your concerns as soon as I receive this information. -Casey, Wells Fargo HL Social

• A

  Anna Medina

  1.0

  I have been to multiple Wells Fargo branches all throughout the United States and this by far the WORST branch I have personally experienced. The general tellers are just okay, but I'm not sure if she's the supervisor or the branch manager but she is simply AWFUL! Very rude woman who acts as if preforming customer service is an inconvenience to her day and I've been unfortunate enough to deal with her multiple times. Also, I am very well aware there is a mobile app (been banking with WF for 10 years), but when I try to do something on said app and it tells me to go into my local branch for assistance, well I'm going to do just that. That does not mean that I should be subjected to rude employees who cannot handle multi tasking. Also, I know about the mobile app! If your employees solution for all of my issues are to go to the mobile app (even when the app refers me to my local branch) then what is the purpose of employing 5+ employees who's jobs are so "easily" replaced with an app? To sum this review up terrible branch, terrible customer service, and avoid this place if at all possible.

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  Response from the owner

  Hi, Anna. I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

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