Wells Fargo Bank N 3rd Ave, Edgar, Wisconsin

Wells Fargo Bank Reviews

2.6 stars based on 12 reviews

Featured Comments:

• K

  Kathleen Wucherer

  5.0

  Wells Fargo is the best bank. Customer friendly, helpful, great service, and very secure. I give high praise to an excellent business.

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  Response from the owner

  Thank you for taking the time to leave a review, Kathleen. It’s wonderful to see that you’ve had such a positive experience while banking with Wells Fargo. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• M

  Michael Ales

  1.0

  I hope I never have to deal with Wells Fargo again. I had an appointing for 10:00AM and arrived on time. They open at 9:30, and there were no other customers. The banker was finally willing to see me at 10:25. I am pretty sure they were having coffee and visiting while I waited. I needed to handle a fairly large estate account. They explained how it would all work, but then they couldn’t do what they said. Said I had to either withdrawal all my money, or leave it all untouched. They got what they wanted, as I withdrew all my funds and closed all my accounts. BTW, this is a Wells Fargo issue as well as this branch. I had estate account issues in Georgia a few months back after my step mother passed away. It took over 3 hours to open an estate account with my grieving Dad for his wife. After the ethical issues they had, you would think they would be working harder to regain confidence.

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  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Michael. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• R

  Rachel H

  1.0

  I have been at Wells Fargo for almost 7 years and I have never been so disappointed with a bank. This being our new local branch has driven us to take our banking elsewhere. I was waiting in the drive through line for almost 10 minutes with no attention. I even sent the canister into the building to try to get service. Since no one was coming I had to take my two sleeping kids out and into the branch where there was no line and someone could have assisted the drive up lane. While my 2 year old was crying after being woken up I asked to speak to a manager. The service manager was only able to give me an 800 number to call and smelled strongly of smoke. I was unimpressed with his attitude and the fact that he didn’t even apologize over what happened. He just tried to get me out as fast as possible so he didn’t look bad.

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  Response from the owner

  I'm truly sorry for the experience, Rachel. Let me look into what happened and do my best to address these concerns. Please email [email protected] with some additional details (no account numbers). Be sure to mention this review in your email. Thank you. -Liz, Wells Fargo HL Social

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