Wells Fargo Bank Green Valley Rd, Greensboro, North Carolina

Wells Fargo Bank Reviews

2.6 stars based on 20 reviews

Featured Comments:

• D

  Danielle Wilson

  5.0

  David and Carla were amazing! They helped me with currency exchange and it could not have been any smoother. I appreciate all they did for me and would recommend them to anyone.

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  Response from the owner

  It’s wonderful to see that you had such a positive experience with David and Carla. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

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  Paula G

  1.0

  Came here to write a review, but not surprised at all how bad clients speak about this branch. My mom and I were treated horrible. We had an appointment and the first thing the lady said to us was, "I called you yesterday and someone told me there was no body with (my mom's name) there" I apologized for that, but didn't stop there, she asked my phone again and said, yes, it's the phone I have on file, you need to answer because I like to know what we are doing here in advance" the tone, the words and everything made us feel like we were being reprehended. That didn't stop there, we asked for an appointment because we lost a notice that came to the mail, but this person kept asking for the paper and kept telling us that she would have to retrieve the letter and she was noticeable annoyed by doing her job. Definitely will talk to customer service tomorrow. This is not the way to treat clients.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• S

  Susanne Roever

  1.0

  I am a long time client of Wells Fargo and have been banking with them for upwards of ten years. I called this location today and spoke with Denise about notary needs. She told me they could not notarize a form that I have gotten notarized there before. I told her I had used their notary services for this before and she acted like she was trying to come up with an excuse not to do it. It did not feel so much like a matter of not being able as much as a matter of not wanting to do it. She needs better training on the services Wells Fargo offers and on customer service.

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  Response from the owner

  I'm disappointed to learn about the customer service you received, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

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