Wells Fargo Bank Forest Ave, Pacific Grove, California

Wells Fargo Bank Reviews

2.9 stars based on 8 reviews

Featured Comments:

• P

  Philip Mochinski

  5.0

  Fast and reliable when cashing checks at this branch! Thanks everyone! Unfortunately cant say the same about Monterey or Carmel branches. Monterey put a hold on one of my checks for over 2 weeks before it cleared! It was over a little thousand too. Not too much! Carmel branch will not cash your checks unless u have amount to match the check amounts. Waste of time!

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  Response from the owner

  Thank you for taking the time to leave a review, Philip. I'm pleased to hear you had such a positive experience at this location. I can understand why you're frustrated about the hold on your check at the other branches you've visited. Feel free to email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include the Wells Fargo branch location you visited. -Jessica, Wells Fargo HL Social

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  heatguyg

  1.0

  The literal worst bank in Monterey county. At any time of day at any day of the week there is one person at the counter helping customers with a line 7 people deep. The ATMs inside the branch are not a sufficient replacement for a human being. While there is one teller there are 3 to 4 people behind the counter doing anything other than helping customers. If the bank had not bought my mortgage I would never step foot in this place. I would rather stuff my money in a mattress than trust these people with my money.

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  Response from the owner

  I'm disappointed to learn about the long wait times and customer service issues you've experienced at this location. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review, full name, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• K

  Kathy Hunter

  1.0

  Yesterday, I went into Well Fargo Bank Pacific Grove Branch to get a "Signature Guarantee with Medallion Stamp" on a document. A "Signature Guarantee with Medallion Stamp" is used as a means to verify identity and to make sure that I am authorized to transfer funds. I was referred to the Branch by my WFB Financial Advisor to have this service done. Two trips and over 45 minutes later, I left the Bank with the required documentation, but I felt humiliated and frustrated from the experience. I have been a customer of WFB for 45 years, and I truly felt like I was not being treated appropriately. Dean Lewis called the Legal Department, checked with individuals in the back, and informed me after an extended amount of time that he might not be able to complete the request as he had a client coming in 30 minutes. Perhaps further training would expedite this simple procedure that should not have taken more than a few minutes.

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  Response from the owner

  Hi there. Please accept my apology for the treatment you received when visiting this branch. It does not reflect our core values in any way, and I’m disappointed to read you were made to feel this way. I want you to know we take this sort of situation very seriously, and I would like to make sure this is thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review, any additional details about your visit to aid our review, and your Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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