Wells Fargo Bank W Mercer St, Dripping Springs, Texas

Wells Fargo Bank Reviews

3.2 stars based on 12 reviews

Featured Comments:

• M

  Morgan Hinojosa

  5.0

  Wonderful experience with all of the staff here today. Kyle was very professional and addressed my needs quickly. The bank manager was also excellent in helping me get an appointment quickly so that I could obtain a temporary card today. All protocols were in place and I felt comfortable through the entire process. Thank you everyone!

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  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Morgan. It’s wonderful to see that you’ve had such a positive experience with Kyle. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• P

  Patti Foster

  2.0

  We have been business customers of Wells Fargo since 2008. Yesterday my husband went into the Dripping Springs branch to get some documents for the business notarized. While he was waiting in line to make a deposit and ask, there was an employee just chatting the whole time to someone else in the back. When he got to the front, he was told that both employees who could notarize were busy for the entire day. We then had to go pay to have the documents notarized. A benefit of having our business banking at Wells Fargo is the notarizing which we actually have only used a few times. This was unacceptable customer service especially since this would have taken no more than 10 minutes.

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  Response from the owner

  Your post concerns me, Patti, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Jessica, Wells Fargo HL Social

• C

  Cara Wessels

  1.0

  Today I went in to do a name change on my joint account with my husband (finally using married name). I brought in all of the documents and identification I could possibly need to make these changes, including my husband's debit card and husbands driver's license. I accidentally left the debit card at the branch and immediately went back in to get it. The teller who had received it was going to give it to me, and another teller intercepted and would not allow me to have my husbands card. I then asked to get the manager involved. The manager who had seen me with the card and helped me previously refused to give me back the card I had dropped. I consider this theft. He said only my husband could pick it up, even though I clearly walked in with the card and had permission from my husband to have it. He was highly unprofessional. I told him I would be happy to answer and password or account information and asked him to call my husband for verification (which is sufficient to make changes on our home loan, credit card payments or other transfers). He then made additional statements how the ATM machine is not liable for identification. I have been a customer at Wells Fargo for over 12 years, have a home loan through them and this is how they treat me. I appreciate their effort to keep our accounts safe but this is unreasonable.

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  Response from the owner

  Thanks for bringing this to our attention, Cara. I'd like to connect you with a dedicated specialist who can review your experience at this location. Please send me an email at [email protected] and mention your review and Google username (no account numbers). I'm sorry for the frustrating experience, and I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

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