Wells Fargo Bank Liberty Rd, Randallstown, Maryland

Wells Fargo Bank Reviews

2.7 stars based on 13 reviews

Featured Comments:

• A

  Agency: Home Finders Network

  5.0

  I truly love this location in Randallstown as I have ALWAYS had wonderful experiences, they even would give me a lollipop once in a while. My most favorite employee there is the Manager Luke!! Luke is an exceptional Manager, always willing to help and helped me manage my business account for my daycare business and other business over the years. I am not sure about the other bad reviews but I have had a totally opposite experience there and we are dating back to 2012. I can't wait to see this location back to full capacity, brightly lit and looking alive again. Covid has really done us all bad. Luke!! for all the years of awesome service CHEERS, thank you and I appreciate your awesome service towards me over the years. I hope this message gets to your Manager because I also love how you treat your staff of Professionals as I have witnessed over time!! A pure sweetheart and very understanding. Love how professional everyone dresses even in their business casual attire. Thank you for keeping EXCELLENT Customer Service at its highest. Humbly submitted, Miss Hawkins

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  Response from the owner

  Thank you for taking the time to leave this thoughtful review. I’m glad to read you've had a wonderful experience while working with Luke, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• M

  Michele Galloway

  3.0

  Unbelievable management. I walked in to wire some money. Apparently the banker was too busy to help me. With only 3 customers in the bank, I sat in the lobby, waiting for a banker to help me. I sat for 30 minutes with no updates or feedback. Since there were no customers I finally inquired about when someone would help me. The response was they didn’t know how long it would be, even though here were no other customers. It took less than 30 minutes for me to drive to another branch. They so wasted my time, and had the nerve to have a plaque of Henry Wells on the wall with his motto on GREAT customer service. The only reason I’m giving a 3 and not a 1 is because the tellers were very nice and tried to help me. They kept calling to see when.

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  Response from the owner

  I saw your other review, Michele, and I want to make sure this matter is addressed. Please send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• m

  maribel pena

  1.0

  I advise you never to take a card with them, with them I have had my worst experience, in a terrible bank if you want a headache grab cards with them and i don't just talk about this all in general

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  Response from the owner

  I'm truly sorry you feel this way, Maribel. I'd appreciate the chance to address your card concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

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