Wells Fargo Bank Ne Vancouver Mall Dr, Vancouver, Washington

Wells Fargo Bank Reviews

3.0 stars based on 45 reviews

Featured Comments:

• A

  Abe Roman

  5.0

  We came in and met with Cindy, a long term employee (25 years!) of this branch. She was wonderful and assisted us with all of our needs. That was 6 months ago. Today I called in and was looking to refinance my vehicle. She let me know that they no longer offered vehicle refinancing. She gave me the option of a personal loan, and though it didn’t meet my needs, I appreciated that. I let her know that I was still shopping rates and had a question about a very decent rate offer that I had received. She answered my question, and reassured me that everything with my current refinance offer was good. She went above and beyond to advise me, and she didn’t have to. That is some great customer service. Thanks Cindy!

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  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Abe. It’s wonderful to see that you’ve had such a positive experience with Cindy. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• J

  Julia Bejan

  1.0

  I work for the company and bring deposit to this branch location sometimes.I have to say that I been with a company and with Wells Fargo for over 20 years . I like that this branch process deposit quickly , but today I was humiliated and brought to tears in front of other Wells Fargo clients and my own 7 years old daughter. When I came to branch and got to the window I asked the teller if he can process merchant deposit He went to ask if it’s ok for him to process and then came back and started doing that . All of the sudden the branch manager came to the window and introduced herself . After that she said in very impolite and loud voice that after I finished at the window I have to step to another window because they want to talk to me about how I treat their employees. They accused me that the last time I brought deposit and person name Liza who processed it felt uncomfortable doing it for me. I asked very politely if in any way I was rude or said something offensive to the person who processed deposit last time , the manager said “no “ .I asked to call Liza , it was her day off. She said that teller Liza felt uncomfortable that I was almost aggressive while she was processing my deposit ( she couldn’t describe how I was showing my aggressiveness and why teller Liza felt that way perhaps because I wasn’t talking much while waiting as usual for her to finish ???) . I recently went through the family loss and do not feel like talking much . The branch manager is so unprofessional, no customer service skills at all . Accusing clients in front of other people and in front of my daughter ? Do not go there you don’t know what else they can feel and accuse you at .

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  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch, Julia. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• J

  Jake Claus

  5.0

  We have been banking here for our business for almost 9 years! The customer service is always top notch. Today I was assisted by Yana. She was so personable, and made me feel like I was connecting with a friend rather than visiting my bank. Any business owner would be thrilled to have such a bright personality on their team! Good job, Yana!

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  Response from the owner

  I’m glad to read you had such a wonderful experience working with Iana. I've made sure both her and her manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

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