Wells Fargo Bank Capitol Dr, Pewaukee, Wisconsin

Wells Fargo Bank Reviews

3.3 stars based on 15 reviews

Featured Comments:

• Y

  Yanhong Cai

  5.0

  I have good experience with this location and advisor Catherine although this looks like a small business. I tried to open a checking account online, after I submitted my application, I was told the process cannot complete, I need to go to the local branches to complete in person. I made a lot of calls to Cleveland branch and wanted to make an appointment , never got answered. Then I called this branch, 1463 Capitol Dr, somebody answered the phone very quickly and set up an appointment immediately. During the appointment time, Catherine was ready to help, she prepared all the files and explained the account details very patient and very professionally, and completed the account opening less the 30 minutes. Overall, the people in this branch all work hard

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  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive. We appreciate your feedback. -AJ, Wells Fargo HL Social

• J

  Janet Kaldhusdal

  1.0

  I concur with the review that deemed this branch "unprofessional". Called the branch on Saturday, July 2 and received a recording recommending I download the app or go to the website to do my banking. I showed up with my insurance claim check for a signature. The teller made an appointment for me to come back on Wednesday at 12:30. I did so only to be told that Dan would be available at two. "Can you come back then?" They are definitely not in the customer service business.

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  Response from the owner

  Thanks for bringing this to our attention, Janet. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• E

  Erin Manne

  1.0

  Called multiple times throughout the day on a Tuesday to make an appointment, no answer on any of our tries. Arrived Wednesday in person to make changes to an account, were told to meet with the available banker but he probably wouldn’t be able to help us so we’d have to meet with the woman banker when she was available. All was correct. After 60 plus minutes the woman banker (who was in training) was available but no one took the initiative to introduce us to her, it was a very awkward encounter. Anyways, the woman in training was amazing and basically should be running the branch. As we were with her we overheard the branch manager and another male banker loudly discussing how long it takes them to chug a beer, and their love of the beer bong. This was the most unprofessional experience I’ve ever had. The lack of hospitality and professionalism was astounding. To whomever is reading this and has any pull, put the woman in charge, Stephanie I believe. She was phenomenal. If it weren’t for her we would have pulled our account on the spot. I hope we never have to visit in person again. By the way, in the 90 plus minutes we were there, no phones ever rang. Explains why no one picked up on Tuesday when we called various times.

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  Response from the owner

  Thank you for taking the time to detail your experience, Erin. To ensure I’m able to look into this matter and forward your feedback appropriately, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. -Casey, Wells Fargo HL Social

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