Wells Fargo Bank Silver Lake Rd, New Brighton, Minnesota

Wells Fargo Bank Reviews

2.9 stars based on 30 reviews

Featured Comments:

• B

  Boo Chi

  5.0

  I would rate WF as an establishment a zero if I could, but the help I received at this location was redeeming. I was furious when I walked up to the bank. I had gone back and forth from the bank to their phone service to the bank to resolve a pin issue with my debit card. The associate Zufan, although a bit shaken from my frustrated outburst quickly grabbed the manager Tristan, and they made things right. I apologized for my temperament, and it was all rainbows and sunshine when I left later. Thank you so much for your help and wonderful customer service Zufan and Tristan. 😊👍🏽

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  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Ada. We appreciate your feedback. -AJ, Wells Fargo HL Social

• S

  Shalom Petros

  1.0

  I was extremely disappointed in how I was treated at this branch. I needed specific help from a Notary for a job and they only had one person who was available. I went in and they told me i could come in the next day. I came in and the person who I was supposed to meet with wasn’t even there! I said okay, can we try for a different day and one of the guys told me i could be her first appointment the day after that. I came in @9:30 the following day and she didnt even address me because she was already busy with someone else. Finally she noticed me after 10 min of waiting and eventually told me she couldn’t provide me the help i needed. Waste of my time and soon i wont be a wells fargo customer.

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  Response from the owner

  Thank you for your detailed review, Shalom. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Scott

  1.0

  I found the tellers here to be very rude.

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  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

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