Wells Fargo Bank W Walnut Ave, Dalton, Georgia

Wells Fargo Bank Reviews

3.7 stars based on 8 reviews

Featured Comments:

• B

  Ben Gu

  5.0

  Great service as always, lines can be long during peak hours, but go after lunch time, you should be fine. Professional.

• C

  Cooper Winn

  1.0

  This branch was the epitome of why I DO NOT back at Wells Fargo. I stopped in to request help with 2 checks that were issued to myself and deceased mother. First of all the only person to acknowledge me was the newest person, and only did so after she came to the conclusion that any one of the other five other employees were not going to acknowledge my presence. I explained the issue I was hoping to resolve, and she promptly stated she was new and would need help. All of the other employees, which were all standing around having personal conversations, never looked her way when she was trying to flag someone down. She finally had to hit the service bell to get the attention of her co-workers. I then re-explained my issue and this employee stated it would be half an hour before I could speak with any one about whether or not it could be resolved. So it takes 30 minutes for someone to make a phone call when there were no less than four people just standing around talking? I wish I could have taken a picture and shared it. Wells Fargo's apparent customer service standard is absolutely shameful, and must be the same standard they apply to hear balance sheets. They OVERCHARGED me by hundreds, possibly into the thousands of dollars on a car loan I previously had with them. I'm not even sure because I am still getting checks over a decade later... Truthfully it is has become another thorny reminder of a very painful family death whenever I receive one of these "remediation" checks, as I consider them theft reminders. First, they couldn't be bothered to issue the check with the name(s) the original loan was under so it could deposited without an issue, nor could they be bothered to notice a death certificate had already been filed. DO NOT do business with Wells Fargo, the mattress is way better.

  ---

  Response from the owner

  I'm very sorry to learn about your experience, Cooper. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I'll escalate your concerns as soon as I receive this information. –Casey, Wells Fargo HL Social

• H

  Hailey Blevins

  1.0

  Don’t try calling no one will answer!

  ---

  Response from the owner

  Your post concerns me, Hailey, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

More reviews (5)