Wells Fargo Bank Nw Wall St, Bend, Oregon

Wells Fargo Bank Reviews

2.5 stars based on 13 reviews

Featured Comments:

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  Hilary Neilson

  5.0

  Amazing customer service! Nick was friendly, patient, and helpful with replacing my lost debit card and asking if he could help me with anything else. Thanks Nick!

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  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

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  томик Коллинз

  1.0

  Worst banking experience I’ve ever had. It’s impossible to get help there. They only ever have one banker working, middle aged guy who likes to recline in his chair and eat snacks off of his swelling belly, and he apparently is never available even though I can see him mindlessly scrolling through Facebook in his cubicle. Must have taught him well at Texas tech. Anyway, just decided to move my personal and business banking to a credit union. I have tried to call this location in downtown bend at least a dozen time over the last month and I have never gotten an answer or a call back. Some banks have bad customer service, this bank has zero customer service. OnPoint is walking distance away I would recommend taking your business there.

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  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• W

  William Stewart

  1.0

  Parked in the WFB lot as I normally do to use the ATM. Walked around the block and then into the lobby ATM and returned to find my truck was towed. The tow receipt shows I parked at 5:10PM and was towed at 5:45PM and I am a WFB customer for over 30yrs and actually transacted that day in the lobby ATM. This is beyond predatory. frankly stupid, and a horrible way to treat a customer. No wonder why the Fed is investigating WFB given all the bank's scandals the past couple years. I am pulling all my accounts from WFB.

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  Response from the owner

  Hello, William. I'm concerned about your experience at this branch and want to have it reviewed by the appropriate team. Please email me at [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Nick, Wells Fargo HL Social

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