Wells Fargo Bank Spring St, Paso Robles, California

Wells Fargo Bank Reviews

3.0 stars based on 16 reviews

Featured Comments:

• T

  Terrence Crowe

  5.0

  Mark and Jose at this branch are top flight personnel. If you need a quality experience seek them out. Many thanks!

• d

  dee aud

  1.0

  Every time I go in as a merchant, they have some excuse to make me wait longer. Either, just as I get to the window, the teller has to go on break and I have to wait in the general service lines for another teller or I'm told the merchant teller has to alternate between merchant and general. I noticed it only affected me, the teller took the next merchant after me instead of alternating ( got some flabbergasted looks from the people waiting in the general service line that heard the big preachy speech from the "manager". I talked to some other merchants today and they said Wells Fargo was so horrible to merchants that they switched. Why even have a merchant line? It's not that I mind waiting, but it's always after I have waited 20 minutes in line, then some "manager" comes stomping out and bosses me and the teller around rudely and acts like they are doing me a huge favor to wait on me at all. Made appointments with 3 other banks, will choose one based on their merchant services. May have to keep the Wells Fargo account open with a little money until all outstanding payroll checks go through, but at least I'm finally getting out!

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  Response from the owner

  Thanks for your honesty and candor. I am disappointed to read about what happened, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• H

  Hawks Spot Collecting

  1.0

  Avoid this branch and it's rude employees! Absolutely the worst bank in town with tellers that carry mass attitude! You can be in line and they will start helping new customers that walk in. I will never bank there personally and I suggest you avoid the rudeness and bank elsewhere! There are 1 or 2 very nice ladies there, but they ate not tellers, and the guys that work there only talk to female customers and ignore any of the guys doing business there. Just an inconsistent rude branch.

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  Response from the owner

  Thanks for your honesty and candor. I am disappointed to read about your experience, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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