Wells Fargo Bank AZ Cottonwood, Arizona

Wells Fargo Bank Reviews

2.9 stars based on 19 reviews

Featured Comments:

• s

  sharon snell

  5.0

  Been going to this branch, & one in NC excellent service & friendly service and over great.

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  Response from the owner

  Thanks for taking the time to share, Sharon! Have a great day. -Casey, Wells Fargo HL Social

• R

  Rebecca Seely

  1.0

  Edit: I was reached out to by Wells Fargo as you can see under this review. I decided to follow through and contact them to see if they could resolve this or make a difference in-store. They told me in 10 days I would be contacted to go over this matter further and I still have not received a reply. This is going on 14 days. They obviously don’t care enough to make a difference, so then don’t reply to my review! It still stands until it’s corrected! I’m never able to reach this branch by phone. Sometimes I like to talk to a teller about an issue to see if they will resolve it before taking time out of my busy week to come to an empty bank with no customers and be told I need an appointment. Are the ghosts making the appointments to where I can’t do a walk-in?? Or do your tellers just not want their commission giving me my new savings account? Absolute trashy customer service. I’ve been banking with Wells Fargo my entire working life and this branch makes me want to switch. I’d care enough to stay if they cared for enough to do their CUSTOMER SERVICE jobs.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  John Smith

  1.0

  Cashed a check at the teller window. Teller abviously was having trouble scanning it. I asked if it was ok and she assured me it was fine. Wells Fargo later said it was illegible, took funds out of my account. Had to contact issuer of check and had to wait three weeks to get another check. Bad job Welles Fargo Cottonwood! Called customer service and talked to them for an hour and nothing! Been a customer for many, many years. Time to start looking for another bank!

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  Response from the owner

  I appreciate you bringing this to our attention, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

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