Wells Fargo Bank Barton Blvd, Rockledge, Florida

Wells Fargo Bank Reviews

3.0 stars based on 18 reviews

Featured Comments:

• N

  Nelson Jamardo

  5.0

  Bobby was fantastic opening our sons first bank account, everything was explained clearly and slowly. Even stayed after closing to insure we were happy with our experience. The branch manager Daniela was very helpful as well and professional. we love banking here.

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  Response from the owner

  Thank you for sharing your experiences at this branch with Bobby and Daniela. I sent them and their manager a note with your kind remarks. We appreciate you choosing Wells Fargo. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• F

  Freedom Seeker

  1.0

  I was appalled by the service that was offered to me by a Teller named Bobby. I approached this teller with an inquiry of where I should be directed to withdraw a large amount of cash(rent). He was very condescending with me as well as sarcastic in answering me, and as he continued to service me he asked me a series of questions that were honestly not just a strangers way of making small talk, but really required answers that were none of his business, he even went as far as asking me if I was using my money to, "are you buying something cool?" at the end of my transaction. He showed absolute no discretion in providing me with my account balance, and then providing me with my withdrawal especially in his practice of counting my withdrawal before handing it over to me(cash up in the air, hands damn near over his head, and very loudly). I am a woman of small stature and after the lack of Bobby's discretion with a lobby of customers of all walks of life, I truly did not feel safe leaving the branch with my rent money in cash. I have tried to contact the branch to speak with the branch manager on this matter just so a more secure way of handling customers information and funds could possibly be introduced, but unfortunately after several attempts in calling this branch over the phone, no one ever answered. I will be switching to a credit union. This branch is not safe.

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  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Carly Erskine

  5.0

  I was honestly wary of coming to this branch because of the poor overall rating. However, I had a great experience here! I went in to close my account and cancel my credit card. I didn't have an appointment, but was seen within 1-2 minutes. Kelly helped me close my account and gave me excellent advice regarding my credit card (which would need to be canceled over the phone). I expected attempts to persuade me to keep my account or pitch something else to me, and I didn't experience that at all. Very pleasant experience. Definitely recommend this branch.

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  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Carly. We appreciate your feedback. -AJ, Wells Fargo HL Social

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