Wells Fargo Bank Old Country Rd, Carle Place, New York

Wells Fargo Bank Reviews

3.6 stars based on 17 reviews

Featured Comments:

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  Tai Vicari

  5.0

  Amy was really nice and made my banking experience easy. Thank you.

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  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Tai. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

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  Andrew Semaan

  1.0

  I came to close my account and they basically wouldn't let me. They said I would have had to wait hours. This is ridiculous. If they reply to this comment, I don't care about your crocodile tears. Fix the situation by letting customers close their account without waiting hours! Other banks let tellers close accounts in minutes. There's no reason why I should wait hours for a "banker" (who is just a teller) for such a simple transaction that requires referring to the teller anyway. It's a manufactured inconvenience entirely the fault of Wells Fargo. Also, the Indian teller lady at first stated it was possible to empty account then call to get it closed. But I kept asking why I couldn't close it. She became rude to me and then when I asked her about the option to close out the account by phone, she suddenly reverse course and said it wouldn't be possible. I then went to a different Wells Fargo nearby and they emptied my account and told me to call, which then got my account closed. so that lady at this location basically purposefully decided to give me bad customer service to try and harm me because she did not want to serve me. Really unprofessional and disgusting.

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  Natalie Brilliant

  1.0

  Very poor experience. When presented legal documentation of guardianship to manage my mom’s account (who has been declared legally incapacitated due to early onset Alzheimer’s disease), access to accounts was refused. Although this is not a legal requirement, it was demanded that: 1) an official sealed document was required (copies are acceptable) 2) the request must be made in person 3) the incapacitated person needed to be present (???) 4) requests must be made at the branch where the account was opened While the people at the branch were helpful, however no one from the corporate office would even answer a phone call. My sister drove an hour (each way) to be refused access to be able to pay my mother’s bills - namely the mortgage that is also held by Wells Fargo. This is also after being informed of the hows and why’s and presented with legal documentation. I believe this is the first review I have posted in 15+ years of being a google user, and I do hope it is my last. If you are interested in opening an account, please take your money elsewhere. Let an organization who will treat you like a person make money off the interest on your assets… because if you did happen to find yourself in a situation where you needed something back from your loyalty as a customer, you will not get it back from this bank.

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  Response from the owner

  Hi, Natalie. Thank you for taking the time to share this concern. I want you to know we take this kind of feedback very seriously. Please allow me the chance to ensure this is thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further with you through email. -Shaun, Wells Fargo HL Social

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