Wells Fargo Bank Pilot Knob Rd, Eagan, Minnesota

Wells Fargo Bank Reviews

2.4 stars based on 56 reviews

Featured Comments:

• L

  L J

  5.0

  I have experienced the notary service at this location ： the Banker is very nice and professional. 👍

  ---

  Response from the owner

  I'm truly glad to read your review, and I appreciate you taking the time to share your experience with this location. Have a great day. -Nick, Wells Fargo HL Social

• J

  Jonas Sjostrom

  1.0

  For two decades I have utilized WFs banking services for personal accounts, and business accounts. I have had loans, I have made countless international wire transfers, I have been a loyal customer through WF scandals and bad press. Today was the worst customer service I have received. I stood in line for a teller who told me to sit and await help from a banker. Several bankers passed me without acknowledging me presence. It took 25 minutes of waiting before a banker inquired what services I needed. I was told to come back another day. There were four bankers working and three tellers at the time. minutes of waiting before a banker inquired what services I needed. I was told to come back another day. There were four bankers working and three tellers at the time.

  ---

  Response from the owner

  Your concerns are important and I'm truly sorry for your experience at this branch today. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• D

  Dani L

  1.0

  I did not have a good experience at the Eagan branch and with Wells Fargo customer service over the phone. I called 4 times to release a time account, every time I called I received different information. After the 4th call I was transferred to the supervisor who told me I had to go to the branch. I went to the branch, I went straight to teller and she told me that I needed a banker to help me. She told the host the situation, the host said she would try to fit me in. It took almost one hour of waiting, to be told that they only have an appointment at 4:00pm. When I asked if they can squeeze me in, the host said I had to BE RESPECTFUL OF CUSTOMERS APPOINTMENTS. This was so disrespectful, she acted like I wanted another customers appointment canceled for my sake. She doesn’t realize I was dealing with Wells Fargo for 4 days. I asked her if she can make an appointment for me at the Eden prairie branch, she said no and that I had to call or use the app. The app wasn’t working and no one answered the phone in Eden prairie. I walked in again, and the host had her manager make the appointment for me in Eagan. The manager didn’t even sit down with me, or wanted to hear what was going on. Just a couple minutes later I had a call from Eden prairie, they were able to squeeze me and were so helpful. It’s disappointing to see the lower ratings and similar stories at the Eagan branch. The Eagan branch should really work in improving customer service within their team. If it wasn’t for us customers, Wells Fargo wouldn’t be where it is today.

  ---

  Response from the owner

  Thank you for taking the time to detail your experience, and please accept my apologies for the inconvenience. To ensure I’m able to look into this matter and forward your feedback appropriately, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. -Casey, Wells Fargo HL Social

More reviews (53)