Wells Fargo Bank Bellaire Dr, Fort Worth, Texas

Wells Fargo Bank Reviews

3.2 stars based on 10 reviews

Featured Comments:

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  Cody Little

  5.0

  Haley was very helpful in dealing with an overcharge issue I unexpectedly found myself faced with and offered multiple suggestions on how to avoid the issue in the future.

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  Response from the owner

  I'm truly glad to read your review, Cody, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

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  courtney goode

  1.0

  Do not EVER, ever go to this branch. They are slow, stupid, and mess up WHATEVER it is you may need. The day I went in to open an account there was not one customer in there, none of the bankers were busy/doing anything besides standing around talking, and they said they couldn’t get me in the create an account until the following week. I went to a branch right down the street and although they DID have customers in there, they helped me right away. They also said that the first branch I went to did things like that often & received complaints regularly. Today I went to cash a check, and they said there was a hold on my account (why? — no reason!!) so if I deposited it, the funds would not be available until tomorrow. I left with the check to explore other options, as I really need the check cashed today. I returned to the branch two hours later to just go ahead and deposit it to where the funds would be available tomorrow. It took them an hour to assist me and somehow, now the funds won’t be available until Monday (four days from now). The most useless set of human beings I’ve ever encountered. Completely just ruin everything, every time, without fail.

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  Response from the owner

  Thanks for your honesty and candor. I am disappointed to read about what happened, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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  Cody James

  2.0

  Used to go to this bank every week but apparently fat old men in Audi's get better service than other people,thanks for ruining my day celita

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  Response from the owner

  Your review caught my attention, and I want to make sure your concerns are addressed. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Jessica, Wells Fargo HL Social

More reviews (7)