Wells Fargo Bank Shamrock Dr, Dublin, Georgia

Wells Fargo Bank Reviews

2.6 stars based on 20 reviews

Featured Comments:

• K

  Kenneth Davis

  5.0

  My experiences at this bank have been lukewarm at best. Today the ATM was down, and no one in the bank knew anything about it. There were only two tellers at the windows. I was second in line and it took over 8 or 9 minutes before I was able to advance to the counter to make a withdrawal (because the ATM was down). It seems that everything around runs in slow motion. So, the moral of the story is: Don't be in a hurry when you bank here. It's going to be awhile. Thankfully, I don't have to come here very often. UPDATE: The manager of this branch reached out to me this morning to get a better understanding of exactly what happened. I was extremely impressed at her level of concern, and wanting to take corrective action to lessen the chance of this happening in the future, hence I'm changing my review rating.

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  Response from the owner

  Thanks for bringing the ATM status to the attention of our branch associates, Kenneth. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• P

  Patrina Deese

  1.0

  I do not like this bank the manager has a nasty attitude and they is very slow they work like they don't care and the end side looks like it's closed down

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  Response from the owner

  Thank you for your feedback, Patrina. I'm disappointed to learn about the long wait times and customer service issues you've experienced at this location. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• L

  Lagina Dardy

  1.0

  Never had overdraft fees like this in years. Taking this bank 15 days to get the money that is pending. Now I have to pay 90 dollars out my check to pay the balance. Been with this band since 2009. I will be closing my account with they soon.

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  Response from the owner

  I’m truly sorry for the experience you’ve had with us, Lagina. Allow us the opportunity to review your concerns. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

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