Wells Fargo Bank Bellevue Way, Bellevue, Washington

Wells Fargo Bank Reviews

2.4 stars based on 22 reviews

Featured Comments:

• F

  Frank J

  5.0

  Very good customer service. The staff are efficient and friendly.

• M

  Miracle Edison

  1.0

  02/03/22 Both my debit and credit card got hack into. I didn’t get any notifications. I ran to this location to see what I can be done. I was dismissed and asked to call myself. No empathy given. I called and cancel both cards. 3 days after I get a a strange phone call saying my saving and checking accounts not back cards was hack into. I was in Montana skiing for two weeks, worried, I was told to come to this location and it will been fix. I show up anxious and again I was given another number to call to fix it myself. Not an effort to help. Not sure why we have ppl seating at a desk anymore. Monalina told now she could not call because she had another client. After I made an appointment to be here. I didn’t show up without one. So I sat across her desk to make the call because I was worried…After someone pick up the phone.. I was asked if I was at the bank luckily I stayed in there.. She still had to verify my ID with the person on the phone and provided information I was not preview to. What if I went home as directed to make this call.. very unhelpful.. I ended up back her desk- still waiting for the invisible appointment to show. This review is also in real time… we both now are on hold. Awful awful service. 02/17/22

• J

  Jay M.

  1.0

  In the 15+years I have as a customer, I never encountered a disrespectful teller as Aneesah Allen is. I walk to a branch to take care of my business and be on my way not to listen to snarky and condescending comments. The fact that this person is a branch operations associate manager means the bar's been set too low. Avoid them at all costs.

  ---

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Jay. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

More reviews (19)