Wells Fargo Bank Hickman Rd, Waukee, Iowa

Wells Fargo Bank Reviews

3.0 stars based on 12 reviews

Featured Comments:

• R

  Ryan Patrick

  5.0

  I went in to set up a business account and Amanda was awesome!

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  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Ryan. It’s wonderful to see that you’ve had such a positive experience with Amanda. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• P

  Phil Crouse

  1.0

  Chris and Kim have the worst customer service skills.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Michael Rittman

  2.0

  I've done business with Wells Fargo for 30 years and was surprised when I was charged $150 for a $25,000 business line of credit I've had for about 5 years. I checked their website and found out it should only be $95 rather than $150. I contacted their corporate office and spoke with a banker who informed me the rates changed and that I would need to come into one of their branch offices and sign a transfer form to get the lower rate. He scheduled the appointment with Chris at the Waukee branch for the next day. After taking the time to drive to the bank, Chris informed me that what I was told earlier about the transfer form was not correct. Apparently, if I wanted the lower annual fee I needed to reapply. I consider this deceptive advertising by a bank that is already under the radar for fraudulant activity. Pretty sad for a long time customer who has only used the business line a few times and never carried a balance for more than a few months. Considering taking my business elsewhere if that's how Wells Fargo treats their customers. I also think it's illegal to advertise a service for $95 and then charge the customer $150. If it's a different program, add a disclosure to your website so it's clear to consumers.

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  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure this is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

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