Wells Fargo Bank Martin Blvd, Baltimore, Maryland

Wells Fargo Bank Reviews

2.4 stars based on 22 reviews

Featured Comments:

• E

  Euroccu

  5.0

  Michael was super kind and helpful!

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  Response from the owner

  Thanks for taking the time to share this with us. I’m glad to read you've had a wonderful experience while working with Michael , and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• G

  Gaurab Pokhrel

  2.0

  One of the Teller named Tiera, is rude and does not deserve to be there. Her service is very poor. Every time she rejects to give $10.00 Bills that we need for my business. Once in a week I go there for $10.00 bills of $1000.00, but rudely says she has only $500.00 . Before, every time I would get $1000.00 worth of $10.00. When she came in this branch, we don’t get in enough amount. I don’t think Wells Fargo is being poor due to pandemic.

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  Response from the owner

  Hello, Gaurab. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• R

  Robert Ward

  2.0

  I've been a Wells Fargo customer for 17 years and generally I don't have a problem with the service. I don't go to the branch often but I went to the Middle River to get a official check. I waited over 15 mins to be helped and I was the only person in the teller line! Mind you there was a customer doing several transactions being helped by the only teller that was working. There were 2 other tellers but they did not offer to help me and when I asked were they available, one of the tellers answered and was rude and then started saying things under her breath. Very unprofessional! Will never return to this branch. I will say the teller that helped me apologized for the wait and was friendly but that doesn't excuse the poor behavior of the other teller.

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  Response from the owner

  Thank you for your feedback, Robert. I'm disappointed to learn about the long wait times and customer service issues you experienced at this location. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

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