Wells Fargo Bank S Laburnum Ave, Richmond, Virginia

Wells Fargo Bank Reviews

2.5 stars based on 12 reviews

Featured Comments:

• M

  Ms Archer

  5.0

  I've had nothing but great experiences from this bank and branch, over 10 years

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  Response from the owner

  I’m truly happy to read about your experience with us! We appreciate the feedback. -AJ, Wells Fargo HL Social

• F

  Former Customer

  1.0

  Wells Fargo, especially at this branch, provides ZERO CUSTOMER SERVICE. You walk into the branch and wait for 30 minutes before someone asks what do you need. You try to call the bank and no one ever answers the phone or you leave a message for a personal banker or the branch manager and no one returns your call. Personal backers are not properly trained and often don’t know how to answer your question or assist you or display a sense that they really don’t care about you (NO ACCOUNTABILITY TO SEE ISSUES GET RESOLVED - JUST MORE EXCUSES). Many times branch employees are talking to each other and completely ignore the customers. About a month ago I decided to close my Wells Fargo accounts, as well as my family’s accounts, in addition of all association with this bank. As a long time customer, including having multiple mortgages and various accounts (including investment accounts) over the past thirty years I no longer feel like a “VALUED CUSTOMER”. I also sold my Wells Fargo shares because this banking institution continues to have class action suits brought against them and even with a new CEO they continue with the same behavior of doing illegal and unauthorized things with customer’s accounts. They make promises to get you to open accounts but what they say or promise about the provisions and terms of such accounts gets changed without keeping the customer apprised of the account term changes. With this type of unprofessional and unethical national reputation over the past 10 years I can’t imagine that Wells Fargo will be around much longer. There are professional and ethical banks out there that would value your business. Even escalating issues with District Managers gets no resolution - just excuses.

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  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Marleny Woodley

  1.0

  my mother needed a checking account and the day of the appointment we were met by a lady who did not have access to the system to open the account. Then she told me that my mother had to make the online account herself using her phone, I told her why? and she said that she was the only one who didn't have access to the system for that I told her it's a waste of time because I'm on my lunch break and I could do it from home. so she helped us do it with the phone and we couldn't do it. and nobody with access to the system could do it because they had other clients. The lady did have the intention of helping but it is ridiculous and disrespectful that you go to the bank on the day of your appointment and nobody helps you because the employee does not have access. If you don't want to waste your time, don't go to that location because it doesn't have more than two workers available either.

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  Response from the owner

  Hi, Marleny. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

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