Wells Fargo Bank W Lake Pleasant Pkwy, Peoria, Arizona

Wells Fargo Bank Reviews

2.6 stars based on 12 reviews

Featured Comments:

• C

  Connie Marie

  5.0

  Convenient and friendly staff. I like the drive up service.

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  Response from the owner

  Hi, Connie. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• G

  G K

  1.0

  Walked into this branch to withdraw money. The teller looked at me strange when told her how much I needed. She then disappeared and came back with a serious, unfriendly supervisor (?) who didn't identify himself. He asked me for my phone number, and if there was anyone else on my account, while he & the teller looked at their computer with suspicion clearly on their faces. He asked to see my driver's lic., which I gave him & asked what I needed the money for... I said, "Is that a requirement for withdrawing my money?" He replied "No." and walked away. He never smiled once. I felt insulted. The teller also walked away without a word and I stood at the window for 3 or 4 minutes. The teller returned with a woman who stated she was the branch manager, but never offered her name. No smile. She condescending said, "We've had a lot of people taking out large amounts of money, and a lot of fraud. This is a VERY large amount; what do you need this money for?" I asked her, "Is that a requirement for withdrawal of my own money?" She replied with an actual sneer, "Yes." I told her I was buying clothes. She replied, "Oh, you're buying clothes with THAT much money!?" I WAS IN SHOCK. She then said, "Well, you have to understand that we can't protect you when you leave the building." WHAT!!!??? I thought they protect your money while in their care... not their customers when they leave the premises. I have never experienced this degree of Brown Shirt behavior at any bank; why this woman has been allowed to treat people this way and is still employed by Wells Fargo up till now is beyond me. I'm closing my account with Wells Fargo this week.

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  Response from the owner

  I’m truly sorry to see this, and thank you for bringing your experience to our attention. Please know we take incidences like this very seriously, and I want to be sure what occurred during your visit is reviewed and addressed. Without sharing account numbers, please email [email protected] with some additional details, and be sure to include your full name, Google username, phone number, and address. Thank you very much for your time. -Casey, Wells Fargo HL Social

• R

  Ruth Gill

  1.0

  Went to this branch for notary service. First time We went we were old they didn’t provide a witness. Second time the notary stopped the process when witness was asked if she knew what she was signing said “no.” An absolutely unnecessary question. She did know because I asked but was caught off guard. Witness only have to be there to witness the signing and does not have to know the contents or purpose. I challenged their decision only to get stonewalled. Manager was not helpful either. Notary should know his job. Customer service is none existent. Never saw a branch so empty. Now I know why.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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